Understanding My Bill
We believe all San Franciscans should have access to affordable, clean electricity. That’s why we set our rates with the customer in mind—always.
CleanPowerSF is your local, clean electricity provider. We power your everyday life, including your television, microwave, and more. To pay for that electricity, you receive a monthly electric bill sent by PG&E. We’re here to help you understand it.
Rooftop solar customers can learn more about their bill at Understanding My NEM Bill.
Why is there a CleanPowerSF and PG&E charge on my bill?
The cost for electricity consists of two parts: (1) supplying electricity (generation) and (2) delivering it to your home (transmission and distribution). CleanPowerSF buys clean electricity for you. PG&E delivers that electricity to your home. You will see two separate charges on your bill – one from CleanPowerSF and one from PG&E. CleanPowerSF is not an additional cost.
How is the cost of my electricity bill determined?
Your electric bill is determined by how much electricity you use. In general, the more electricity you use, the higher your bill will be.
* Your monthly bill from PG&E may also include natural gas. Your entire energy bill (electricity plus gas) may go up in the winter as you use more gas to heat your home.
What is a Time of Use (TOU) rate plan? Can I change it?
Rates or the cost for electricity vary based on things like the time of day, the season, or if you have solar panels installed at your home.
Most CleanPowerSF residential customers are on a Time of Use (TOU) rate plan. This means that when you use electricity is just as important as how much electricity you use. You can save money by using less energy from 4 – 9 p.m. when rates are higher.
If a TOU rate plan is not right for you, you can switch rates at any time (up to twice per year).
Utility bills can be confusing. We’re here to help.
1. Account Number
This ten-digit number identifies your account. You’ll need this to check your account status or make changes to your service.
2. PG&E Delivery Charges
PG&E charges for the delivery of electricity to your home.
3. CleanPowerSF Generation Charges
CleanPowerSF charges for the amount of electricity you use in your home. CleanPowerSF is not an additional charge.
4. Total Amount Due
The total amount of your energy bill that is paid each month.
5. Your Enrolled Programs
If your account is enrolled in programs such as CARE, FERA, or NEM, they will be listed here.
6. Rate Schedule
Your rate schedule determines how much and when you are charged for electricity provided by CleanPowerSF. In this example bill, the customer has a Time-of-Use Schedule (E-TOU-C), which means they are charged more for using electricity from 4 – 9 p.m. compared to all other times.
7. Discount
If your account is enrolled in a discount program, the discount will be noted here.
8. Generation Credit
The amount PG&E would have charged you if they provided your generation service. Because you’re a CleanPowerSF customer, PG&E credits these charges back to you.
9. SuperGreen
If you’ve upgraded to SuperGreen 100% renewable energy, you’ll see an additional per kilowatt hour charge. This only applies to SuperGreen customers.
Resources
Visit Understanding My NEM Bill to learn more about rooftop solar billing.