We’re Here To Help With Your Overdue Electricity Bill

If you received a notice in the mail, our records indicate that your electricity bill is overdue. If you are behind on your payments, take action by July 1 to stay with CleanPowerSF and avoid returning to PG&E’s higher rates.

1) PAY OFF YOUR BILL

You can make a payment online or by phone. Contact PG&E at 1-800-743-5000 or pge.com/paymybill.

2) ENROLL IN A PAYMENT PLAN

Need more time to pay? There are several options available:

• Installments allow you to spread your current balance over several months for up to 12 installments.

• Extension lets you pay the entire amount at a later date. Simply input the date on which you want to pay the full amount.

• Arrearage Management Plan (AMP) is a payment plan program available to customers with overdue energy bills who are enrolled in the CARE or FERA assistance programs. AMP forgives your overdue electricity and gas bill debt (up to $8,000) as you make on-time monthly payments on your current energy bill. You must be enrolled in CARE or FERA to qualify so review the CARE and FERA enrollment guidelines if you are not already signed up!

Contact PG&E to enroll and learn more about all payment options.

Learn More: Online: pge.com/helpmepay. By phone: Call PG&E at (800) 743-5000.

3) GET HELP THROUGH LIHEAP

The Low-Income Home Energy Assistance Program (LIHEAP) provides a yearly credit on your utility bill. Total bill assistance provided will be based on various factors including household size and the outstanding amount on the energy bill. You can qualify for LIHEAP based on your household income. Funds are subject to availability.

In San Francisco, LIHEAP is a run by Peninsula Energy Services (PES).

Enroll Now: Contact Peninsula Energy Services at (415) 416-6660.

4) SEE IF YOU QUALIFY FOR REACH

The Relief for Energy Assistance through Community Help (REACH) program helps you pay off overdue energy bills. If you meet the income requirements and have received a 15-day or a 48-hour disconnection notice, you may qualify. REACH provides up to $500 to pay the PG&E portion of your overdue bill. Funds are subject to availability.

In San Francisco, REACH is run by the Dollar Energy Fund.

Enroll Now: Contact the Dollar Energy Fund at (800) 933-9677.

5) SIGN-UP FOR MONTHLY DISCOUNTS

You can receive a monthly discount on your energy bills through the CARE (California Alternate Rates for Energy) and FERA (Family Electric Rates Assistance) programs. You can qualify for CARE or FERA based on your household income or by participating in certain public assistance programs (like Food Stamps or Medicaid). 

• Save up to 35% on your electricity bill 

• Signing up takes less than 5 minutes

• No proof of income required to enroll

CARE and FERA are State programs run by PG&E. As a CleanPowerSF customer, you submit your application through PG&E. 

Enroll Now: Online: pge.com/carefera. By phone: Call PG&E at (866) 743-2273.

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Debt Forgiveness Program Available for CARE and FERA Customers: You may qualify for a debt forgiveness program available to CARE and FERA customers who have overdue bills. The Arrearage Management Plan (AMP) program forgives your overdue electricity and gas bill debt (up to $8,000) as you make on-time monthly payments on your current energy bill. Enroll and learn more through PG&E: pge.com/amp or call PG&E at (800) 743-5000.

Resources & Links

• CARE and FERA Factsheet

• Income Guidelines

CleanPowerSF’s Return to PG&E Service Policy Resumes July 1

CleanPowerSF returns customer accounts to PG&E if the account holder fails to pay their electricity bill. CleanPowerSF had paused this policy during the COVID-19 pandemic. Beginning July 1, this policy will resume. Transfer of service may be subject to a termination fee and collections.

Need Help?

We’re here to help. Call CleanPowerSF at (415) 554-0773 or email CleanPowerSF@sfwater.org.